Last updated: January 2025
OnlySatvik is committed to your privacy. Please read through this policy to understand how we gather, use, store, and disclose your personal information.
This Privacy Policy describes how OnlySatvik (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our website onlysatvik.com (the “Site”) and our food ordering and delivery services (the “Services”).
Information We Collect
We collect information about you in the following ways:
- Information you provide to us:
- Account Information: When you create an account, we collect your name, email address, phone number, delivery address(es), and password.
- Ordering Information: When you place an order, we collect information about your order, such as the items you ordered, the delivery address, any special instructions, and your payment information.
- Customer Support: When you contact customer support, we may collect information about your inquiry, including your name, contact information, and order details.
- Other Information: We may collect other information you provide to us, such as feedback, reviews, or survey responses.
- Information we collect automatically:
- Device Information: We collect information about the device you use to access the Site or Services, including your IP address, device type, operating system, browser type, and unique device identifiers.
- Usage Information: We collect information about how you use the Site and Services, including the pages you visit, the features you use, the links you click, and the time and date of your activities.
- Location Information: We may collect your device’s location information when you use the Services, such as to identify nearby restaurants or to track your order delivery.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences. You can learn more about how we use cookies in our Cookie Policy [link to your Cookie Policy].
How We Use Your Information
We use your information for the following purposes:
- To provide and improve the Services: We use your information to process your orders, deliver your food, provide customer support, and improve the functionality and user experience of the Site and Services.
- To communicate with you: We use your information to send you order updates, confirmations, and other important communications. We may also send you promotional emails about new products, special offers, and other updates. You can opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in the email.
- To personalize your experience: We may use your information to personalize your experience on the Site and Services, such as by recommending restaurants or dishes you might like.
- To protect our rights and interests: We may use your information to detect and prevent fraud, abuse, and other harmful activities. We may also use your information to comply with applicable laws and regulations.
Sharing Your Information
We may share your information with the following third parties:
- Kitchen Staff: We share your order information with the kitchen staff so they can prepare food.
- Delivery Drivers: We share your delivery address and other relevant information with our delivery drivers so they can deliver your order.
- Payment Processors: We share your payment information with our payment processors to process your payments.
- Service Providers: We share your information with service providers who assist us with providing the Services, such as hosting providers, email marketing providers, and analytics providers.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users of the Site or Services or the public.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can access and update your account information by logging into your account on the Site.
- Delete: You can request to delete your account by contacting us at info@onlysatvik.com.
- Cookies: You can control the use of cookies through your browser settings. However, if you disable cookies, some features of the Site and Services may not function properly.
- Marketing Communications: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in the email.
Children’s Privacy
The Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@onlysatvik.com.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on the Site and may notify you as required by law.
Contact Us
If you have any questions about these Order Terms, please contact us via email at info@onlysatvik.com.